The Rural Trust offers full refunds for prepayments made in advance if we are unable to fulfill the order within promised time duration due to any logistical issues at our end.
However, in the event that a customer chooses to back out of an offer after they have accepted the same, we are not able to offer a refund.
Additionally, for payments accepted after delivery and acceptance of perishable goods by the customer, we do not offer refunds.
In case you have any chargeback related queries, please write to reach@theruraltrust.com.
- As per IRDAI guidelines, customers may cancel their Hospicash policy within 15 days (Free-Look Period) of receiving the policy document (digitally or physically).
- If no claims have been made during this period, the customer will receive a full premium refund after deducting:
- Stamp duty charges
- Medical examination charges (if any)
- Pro-rata risk premium for the coverage period
- Customers may request cancellation after the free-look period. Refunds, if any, will be governed by the insurer's short-period scale and subject to:
- Duration of coverage used
- Claim history
- Applicable deductions
Note: AgriGate facilitates the insurance but is not the insurer. Final decisions on refunds rest with the underwriting insurance partner.
- If a claim has been made during the policy term, no refund shall be applicable in case of cancellation.
The booking amount paid when confirming the slot will be fully refunded by AgriGate if the service can not be fulfilled due to operational issues or equipment failure/unavailability.
Customers may request cancellation up to 24 hours before the assigned slot. In this case the booking amount will not be refunded but no additional charges will be levied.
Acceptance of a booking slot provided by AgriGate entails a legally binding agreement of rate (per acre or per hour, as indicated in the app at the time of booking) through which final amount will be computed after completion of service.
If the booking is not cancelled at least 24 hours before the assigned slot, and our operator reaches the location, the complete service amount is payable irrespective of whether or not the customer agrees to avail the service.
If the customer does not agree to avail the service, the provisional amount estimated based on the area provided by the customer is payable in full.
If the service is availed, the final amount payable will be the greater of: provisional amount computed based on area provided by the customer, amount computed based on actual area serviced.
Any damages caused to the equipment due to mishandling by the customer, whether intentional or unintentional, are separately chargeable.
- Approved refunds will be processed within 7–10 business days to the original payment method.
- Customers will be notified via email/SMS once the refund is initiated.
Please write to reach@theruraltrust.com with the following details:
- Registered Name and Mobile Number
- Service (Doctor on Call / Hospicash Insurance)
- Date of Purchase / Consultation
- Reason for Cancellation/Refund Request
- Supporting Documents (if applicable)
In case of any dispute regarding refunds or cancellations, the decision of RuTrust AgriGate India Pvt. Ltd. and its partnered insurance provider shall be final. Users may also approach the Insurance Ombudsman in case of insurance-related grievances.